You’re in Safe Hands

We have missed you and we are delighted to welcome you back in through the doors of Isabelle’s

We want to provide all of our wonderful customers with an increased level of assurance so that when you are able to dine with us, you can do so with confidence. Isabelle’s will reopen in accordance with the most updated regulations and of course, with the safety of our customers and staff as our number one priority.

 

YOU’RE IN SAFE HANDS

We are take extreme responsibility to protect our staff and guest’s health, and to continue to play our part in the community effort to stop the spread of Covid-19.

We are all in need of a little enjoyment and long overdue catch up with loved ones. We want your experience with us to be fun and relaxing, but we know that won’t happen unless you feel comfortable and safe. That is why we’ve put together the ‘You’re in Safe Hands’ program, a safeguarding program based upon the best public health and government advice.

 

 

Guest Arrival

  • Contactless sanitation stations have been set up at venue entrances. We require all customers to clean hands with hand sanitiser provided.
  • Queuing – To avoid queues, our staff will use a waitlist tool that will notify guests by text message when their table is ready. Where there are queues, social distancing floor markers are in place.
  • Bookings – Whilst we welcome walk ins always, we encourage guests to book in advance to avoid disappointment.
  • Contact tracing – Guest contact information will be retained for a limited period in line with public health advise for contact tracing, and in accordance with our privacy policy.

 

Social Distancing & Service

  • Isabelle’s has been adapted to ensure the adequate social distancing requirements are met between tables. Where necessary ‘table dividers’ have been installed and certain tables will be out of use.
  • Order and pay at table technology will be made available where possible to minimise contact with physical menus and staff.
  • Service style will be adapted in line with the best public health advise – straws available on request and will be individually wrapped, garnishing reduced, minimum contact between staff and customers when delivering food & drink to the table.
  • Across all bars and pubs, table service will now be in effect, so there is no need to order at the bar.

 

Cleaning & Hygiene

  • Modified cleaning protocols have been introduced which increases the frequency of cleaning and check ups on all communal spaces, contact/touch surfaces, and washroom facilities.
  • All cleaning products used are manufacturer approved for use against viruses, bacteria and similar risks.
  • Tables and any physical touch points (menus, coat hangers etc) will be fully sanitised between guests?

 

How are we protecting employees?

  • All workflows and processes have been reviewed and adapted in line with public health advise to ensure maximum staff safety and social distancing.
  • Full training must be completed by all employees prior to them returning to work, covering hand hygiene, PPE usage, cleaning regimes, and employee / guest health.
    Face masks have been made available to all employees in line with public health advice, and hygiene stations are readily available at all service points and back of house.
    Each venue has an appointed representative charged with ensuring that Covid-19 measures are strictly adhered to in their workplace.

 

We hope that these measures give you reassurance that you enjoy yourself again in Isabelle’s knowing that your safety is our priority.

 

See you Soon,

The Isabelle’s Team